FAQ´s
We’ve gathered a collection of the most commonly asked questions and their answers to help you find the information you need quickly and effortlessly.
Frequently Asked Questions
Getting Started
What is myBiometrica?
myBiometrica is a leading provider of wellness care in Florida, offering biomarker-driven health programs, medical consultations, and tailored treatment plans to help individuals optimize metabolic health, hormone balance, weight management, and overall well-being.
How does the process work?
1️. Choose Your Program – Select a health program that aligns with your goals.
2️. Complete Lab Testing – Comprehensive biomarker testing to assess your health status.
3️. Consult with a Medical Expert – A provider will review your lab results and recommend a personalized treatment plan.
4️. Ongoing Support & Adjustments – Your plan is continuously monitored and refined for optimal results.
Do I need a prescription to get started?
No, you do not need a prescription to enroll in a program. If your treatment plan requires medication, a licensed medical provider will prescribe it based on your lab results and health assessment.
Subscription & Billing
How much do MyBiometrica programs cost?
Program pricing varies based on the plan you select. Each program requires a $299 one-time membership fee to cover the cost of initial lab, with monthly subscription costs varying by service. Please refer to individual product pages for specific pricing.
When does my subscription begin?
Your subscription begins after your initial medical consultation and approval of your treatment plan.
Is there a minimum subscription commitment?
Yes, all programs require a three or six-month minimum commitment to allow for effective treatment outcomes. After the initial period, the subscription continues month-to-month unless canceled.
How do I cancel my subscription?
After the minimum commitment period, you may cancel with 30 days’ notice before your next billing cycle. Cancellations must be requested through your account portal or by contacting customer support.
Can I use my health insurance? Do you take insurance?
MyBiometrica operates on a direct, cash pay model, meaning we do not bill insurance directly. However, many of our services may be eligible for reimbursement depending on your insurance plan. Upon request, we can provide a detailed receipt with the necessary codes to help you submit a claim for potential reimbursement.
We do accept FSA (Flexible Spending Accounts) and HSA (Health Savings Accounts) for payment, making it easier to use pre-tax dollars for your health and wellness needs. If you have questions about your coverage, we recommend checking with your insurance provider to see what may be eligible for reimbursement.
Lab Testing & Medical Consultations
Where do I go for lab testing?
Lab testing can be completed at any Quest Diagnostics or ARCPoint Labs location nationwide. Once you enroll, you’ll receive a lab requisition form and instructions on where to complete your tests.
Do I need to fast before my lab test?
Yes, fasting is required for the lab tests. We recommend taking your tests in the morning hours.
How often do I meet with my medical provider?
The frequency of medical consultations depends on your plan. Generally, patients have an initial consultation followed by periodic, scheduled follow-ups based on both plan and individual requirements.
Consultations will be conducted either through our HIPAA-compliant telemedicine platform or in-person at MyBiometrica’s Wellness Center in West Palm Beach, Florida.
Treatment & Medications
What if I am not eligible for a program after my lab review?
If our medical team determines that you are not eligible for a treatment program after reviewing your lab results, your subscription will not be activated. However, the $299 enrollment fee is non-refundable as it covers administrative and testing costs
How do I receive my medications?
If prescribed, your medications will either be shipped free of charge directly to your home, or in some cases, may be called in to a local pharmacy of your choice.
Are there any side effects to the treatments?
Each treatment has different potential side effects depending on the medication and individual response. Our medical professional will discuss risks, benefits, and monitoring strategies during your consultation.
Privacy & Security
Is my personal health data secure?
Yes, myBiometrica follows strict HIPAA-compliant protocols to ensure your data is encrypted and protected.
How do I access my lab results and treatment plan?
You can securely access your lab results, prescriptions, and treatment plan through your online MyBiometrica account.
Support & Contact Information
How do I contact customer support?
You can reach our support team by:
- Phone: 561-337-9800
Email: info@mybiometrica.com
What are MyBiometrica’s customer service hours?
Our customer service team is available Monday – Friday, 8:30 AM – 5:00 PM EST.