At MyBiometrica, our mission is to provide personalized precision health and wellness solutions. We are committed to ensuring your satisfaction with our services and products. If for any reason you are not satisfied with your purchase, our refund policy is designed to provide a transparent and fair process.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
– The request is made within 30 days of the purchase date.
– The product is unused, unopened, and in its original packaging.
– Digital products, including consultations and wellness plans, are non-refundable once delivered or accessed.
2. Non-Refundable Items
The following items are non-refundable:
– Prescription medications once shipped.
– Digital products, including e-books, downloadable content, and virtual consultations once accessed.
– Gift cards and promotional discounts.
3. Process for Requesting a Refund
To initiate a refund request, please follow the steps below:
– Contact our Customer Support team at support@mybiometrica.com with your order details.
– Provide a detailed explanation for the refund request.
– Our team will review your request and provide a resolution within 7 business days.
4. Refund Method and Timeline
Once approved, refunds will be processed as follows:
– Refunds will be issued to the original payment method used at the time of purchase.
– Please allow 5-10 business days for the refund to reflect on your account, depending on your financial institution.
5. Contact Information
If you have any questions or need further assistance, please contact us at:
Email: support@mybiometrica.com
Phone: (561) 420-0010
We are here to help you.
This refund policy is subject to change at any time. Please review this page periodically for updates.